frequently asked questions

A split system air conditioner should usually last for about 10 years in a typical domestic environment. When the air conditioner starts to have problems that are expensive to fix, then it might be a good time to think about a replacement.

There are several factors to consider when determining what size air conditioner you require. If you determine the size of the area you wish to heat / cool then one of our friendly All Cool technicians can assist you with finding the best air conditioner to suit your needs. Feel free to call us on 07 3351 8804 or send us an email

Plants can be planted near the air conditioners outdoor unit, although you should make sure there is plenty of room around the outdoor unit. Air must be able to flow freely in and out of it. If it can’t, the outdoor unit can overheat and sustain major damage. It is also a good idea to keep all plants, shrubs and limbs trimmed back because they can lower the performance of the air conditioner and cause damage if leaves or twigs are sucked into the outdoor unit.

If you close curtains, blinds, windows and doors, you can significantly help your air conditioner cool a room more effectively and use less energy. Air conditioners with inverters and “auto” settings are generally more energy efficient as they automatically adapt and maintain the desired temperature you require.

Visit “Sustainability” for more information

Once a year for a residential system depending on use. A commercial system will need extra services throughout the year. Please contact us to learn more about our preventative maintenance programs

A good indication is when the filter light flashes. Depending on the environment or the air purity, for a residential air conditioner, once every three months. For a commercial system, we would recommend once a month.

If your unit is under warranty please contact the manufacturer. If it isn’t please contact All Cool Industries on 07 3289 3005

If your unit hasn’t been serviced for awhile, there is most likely a blockage in the pipes, that is not allowing your unit to drain. Contact our friendly office staff and we can arrange a time for a technician to come out and service your unit, which includes flushing out the pipes.